Assertive behaviour enables individuals to stand up for themselves without resorting to
passive or aggressive approaches.
Assertiveness enables individuals to maintain self-respect whilst commanding the
respect of others.
Conflict in organisations is inevitable and manageable when the right steps are taken to understand the problem and deal with it logically and fairly. In team settings, confidential interviews with the facilitator are recommended prior to the course commencement.
Increased competition in the market place has highlighted the need for more sophisticated strategies to deal with conflict and to capitalise on resources whilst maintaining sound relationships with the other party.
Effective performance monitoring allows individuals to receive objective feedback on performance. The process increases employee commitment and productivity by collaborative goal setting in relation to agreed upon standards of performance.
Understanding what causes stress reactions and managing stress effectively, is one of the most powerful strategies available to individuals faced with the “slings & arrows” of organisational life in the 21st century.