Training & Development Courses

You may click on the title to view a printable description of the course


Assertiveness

Assertive behaviour enables individuals to stand up for themselves without resorting to
passive or aggressive approaches.
Assertiveness enables individuals to maintain self-respect whilst commanding the
respect of others.


Change Management

Change is ongoing and inevitable. Change managed well can transform a transition into a productive and positive experience.


Communication Skills

The practice of good communication reduces unproductive conflict and enhances team morale and customer relations.


Conflict Management

Conflict in organisations is inevitable and manageable when the right steps are taken to understand the problem and deal with it logically and fairly. In team settings, confidential interviews with the facilitator are recommended prior to the course commencement.


Counselling Skills

Skilled Counselling enables managers to more effectively assist employees to assume responsibility for their performance and productivity at work


Creative Problem Solving

The ability of management and employees to generate and implement innovative solutions to new and existing problems contributes to the success of the organisation


Delegation

Delegation is the art of giving people things to do so that the organisation’s goals can be accomplished.


Managing Yourself

Balancing home and work successfully requires the effective management of anger, time and stress.


Motivation

Understanding individual differences in motivational needs is the key to increasing employee commitment and productivity.


Negotiating Skills

Increased competition in the market place has highlighted the need for more sophisticated strategies to deal with conflict and to capitalise on resources whilst maintaining sound relationships with the other party.


Performance Management

Effective performance monitoring allows individuals to receive objective feedback on performance. The process increases employee commitment and productivity by collaborative goal setting in relation to agreed upon standards of performance.


Stress Management

Understanding what causes stress reactions and managing stress effectively, is one of the most powerful strategies available to individuals faced with the “slings & arrows” of organisational life in the 21st century.


Supervisory Skills

Effective supervisors accept the responsibilities of their role and communicate directly and respectfully while directing their efforts to getting the job done.


Team Building

Successful teams are those which communicate well; adopting a problem solving approach to difficulties and managing conflict constructively.


Time Management

Time is Money. Managing time well is an essential ingredient for people in organisations where productivity is of prime importance.